Política de reembolso
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be returned with all original accessories, inserts, manuals (if applicable), and original packaging.
- Show no signs of use, damage, alteration, or misuse.
- Be accompanied by proof of purchase (order confirmation or receipt).
To request a return, please contact us at telphiastore@gmail.com.
If your return request is approved, we will provide a prepaid return shipping label upon request, along with detailed return instructions.
The returned package must be shipped using the shipping label we provide. Returns sent using unauthorized shipping methods or to unauthorized addresses may be refused and will not be eligible for a refund.
After shipping your return, you must provide us with the return tracking number. Failure to provide valid tracking information may delay or prevent processing of your return.
Once your returned package is delivered to our return facility, we will inspect the item. A refund will only be approved after the inspection confirms that:
- the item is defective or damaged due to a manufacturing issue; or
- the customer has chosen to return the item and it has been received in its original, unused, undamaged condition with all original packaging intact.
Items that are returned used, damaged by the customer, incomplete, missing original packaging or accessories, or otherwise not meeting the conditions above will not qualify for a refund and may be returned to the customer at their expense.
Returns sent without prior authorization will not be accepted.
Order Cancellation
Orders may be cancelled for a full refund only before they have been processed or shipped.
If you contact us before your order has been dispatched, we will issue a full refund to your original payment method.
Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure described above.
Damages and Issues
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include:
- Your order number.
- A description of the issue.
- Clear photos and/or videos showing the problem and the product received.
This allows us to evaluate the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (such as food, flowers, or plants).
- Custom-made or personalized products.
- Personal care items that have been opened or used.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Sale or clearance items where permitted by applicable law.
We also reserve the right to refuse returns that do not meet the eligibility requirements described in this policy.
Exchanges
If you would like a different item, the fastest option is to return your eligible product following the return procedure above. Once your return has been approved and processed, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To qualify, the product must be returned in its original, unused condition, with all original packaging and proof of purchase, unless otherwise permitted under applicable consumer protection laws.
Nothing in this Return Policy limits your statutory consumer rights under applicable law.
Refunds
Once your returned package has been received and inspected, we will notify you of the outcome of your refund request.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Your bank or credit card provider may require additional time to process and post the refund.
- Original shipping charges, expedited shipping services, customs duties, taxes, or other non-refundable fees may not be refunded unless required by applicable law.
- We reserve the right to refuse refunds if the returned item does not satisfy the conditions outlined in this policy.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at telphiastore@gmail.com.